xbije Privacy Policy — Your Information Is Completely Safe

xbije is a safe and reliable online gaming platform for players in Bangladesh. Your privacy matters greatly to us. This Privacy Policy ("Policy") describes how xbije collects your personal information, the purposes for which that information is used, who it may be shared with, and what your rights are.

By using our website or services, you agree to the terms set out in this Privacy Policy. This policy may be updated at any time — you will be notified of any changes in an appropriate manner.

1 Types of Information Collected

When you register on the xbije platform or use our services, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Other information provided when creating your account

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• Time of access to the platform and usage patterns
• Information obtained through cookies and similar tracking technologies
• Gaming history and transaction records
• Log data — including error reports and activity logs

1.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers — such as identity verification agencies, payment processors, or fraud prevention services.

2 Purposes of Using Your Information

xbije uses your information for the following purposes:

2.1 Operating and Improving Services

• Creating, managing, and keeping your account secure
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and promotional offers
• Monitoring and improving platform performance

2.2 Meeting Legal Obligations

• Ensuring age verification — for users aged 21 and above only
• Identity verification and fraud prevention
• Complying with anti-money laundering (AML) regulations
• Providing information at the request of regulatory authorities

2.3 Communication and Customer Support

• Providing 24/7 live chat support
• Sending important account-related notifications
• Assisting with resolving technical issues
• Sending promotional messages subject to your consent

2.4 Responsible Gaming

Analyzing your gaming behavior to identify potentially problematic play patterns and taking necessary steps to ensure responsible gaming.

3 Data Storage and Security

3.1 Security Measures

xbije uses industry-standard security technologies to keep your personal information protected. Our security measures include:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encrypted database storage
• Two-Factor Authentication
• Regular security audits and vulnerability assessments
• Access to information restricted to authorized staff on a need-to-know basis

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Information may be retained for a longer period if required to meet legal obligations, resolve disputes, or enforce agreements.

4 Information Sharing and Disclosure

xbije does not sell your personal information to any third party. However, information may be shared in the following circumstances:

4.1 Service Partners

With payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, technology providers, and customer service providers — only the information necessary for them to carry out their responsibilities.

4.2 Legal Requirements

Information may be disclosed to comply with valid orders or directions from courts or regulatory authorities, to assist in fraud investigations, or as part of legal proceedings.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance in such cases.

5 Cookies and Tracking Technologies

The xbije platform uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the core operation of the platform — such as maintaining login sessions, ensuring security, and remembering your preferences.

5.2 Functional Cookies

These cookies are used to provide language preferences, account settings, and a personalized experience.

5.3 Analytics Cookies

These cookies are used to analyze platform usage patterns and improve service quality. This information is collected in fully anonymous form.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6 Your Rights

As a user of the xbije platform, you have the following rights regarding your own personal information:

6.1 Right to Know

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

6.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information we hold about you. Some information can be updated directly in your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations or prevent fraud may be retained by law.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific reasons, including marketing communications or profiling.

6.5 Right to Withdraw Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

7 Protection of Minors

xbije strictly provides services only to users aged 21 and above. We do not knowingly collect personal information from minors.

We follow age verification steps during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

8 International Data Transfers

To operate xbije's services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that your information remains protected in accordance with the security standards described in this policy.

For data transfers we use appropriate safeguards — such as contractual clauses and encryption technologies.

9 Third-Party Services and Links

The xbije platform uses services from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers have their own privacy policies and may collect certain technical information through their technology.

When completing transactions through payment service providers such as bKash, Nagad, Rocket, and Upay, the terms and privacy policies of those providers will apply.

10 Policy Changes and Updates

We may change or update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after changes have been made will indicate that you have accepted the updated policy. We recommend that you review this policy regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team is available 24/7 via live chat according to Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Live Chat: Available directly on the platform 24/7

We will endeavor to respond to your request or complaint as quickly as possible. Your privacy is our priority and we are always committed to protecting your information.

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